Frequently Asked Questions
If you have a question which has not been answered then please contact us on email@example.com or 0800 373 335 and we will get an answer for you
GENERAL SKYDIVE INFO
What is the age limit for skydiving?
There is no age limit. We have had people as old as 90 and as young as seven skydive with us. If you are under 18 years of age, you will need a parent or guardian to sign the consent form on your behalf. Young children are assessed on a case by case basis and will depend on whether or not they can fit properly in the harness which can be checked on the day
What should I wear?
Wear layers suitable to the weather comfortable clothing and closed shoes are best (trainers rather than hiking boots). For the winter months we do have gloves available for your use however if you have your own I would recommend bringing them.
What if I wear contact lenses or glasses?
No problem at all, you need to be able to see where you are going! Contact lenses can be worn under your goggles and for the glasses we have slightly larger goggles, which fit snugly over the top
Can I bring spectators?
Absolutely. The beauty about our drop zone is that it all happens at the same place and so your friends / family will be able to see you board the aircraft and will then be able to watch you land.
Is there a weight limit?
Yes, there is. For safety reasons we are unable to take anyone over 100kg’s. If you are unsure of your weight then feel free to come to the drop zone and weigh yourself on our scales.
What are your opening hours?
We are open every day except xmas day, boxing day and new years day. We skydive all others days , from sunrise to sunset, weather permitting. Our phones are manned from 7am til 9pm.
How do I book?
You can either book online, using the secure booking form or you can call us on Freephone – 0800 373 335 (within New Zealand).
What sort of discounts do you offer?
What weather conditions prevent me from skydiving?
Generally speaking we are unable to jump in low cloud, rain or high winds. You don’t pay for your skydive until after you have jumped so if we do need to postpone your skydive we don’t have to worry about refunds.
Do you know what the weather will be doing tomorrow, next week?
Taupo has its own micro climate where we can be surrounded by rain and clouds but have glorious sunshine above. We will not confirm your booking until half hour before your booking time as our weather can change very quickly. Just because the ‘weather man’ says its going to rain it doesn’t mean it will! Remember weather in New Zealand can change very quickly!!
What if the weather is bad?
If the weather is bad when you phone to confirm your jump we will re schedule you for another time later that day or the next day depending on your schedule, as we cant jump in bad weather. We will give you a choice of times that we have available and you can let us know which one suits your schedule.
PAYMENT & GIFT VOUCHERS
I want to get a present for a friend / family member –
What an awesome present a skydive makes. You can purchase gift vouchers via our shop. We have a wide range of clothing available for purchase. To purchase a gift voucher simply complete our online gift voucher order form . Please note that vouchers are valid for 6 months from date of purchase. They are not refundable but are transferrable and do carry a 100kg weight limit
What type of payment do you accept?
We accept credit card payments via Visa, Mastercard, Amex, Eftpos NZ and cash in NZ$. (Please note a 1.5% surcharge is applicable when paying by credit card). Unfortunately we are unable to accept overseas Maestro cards. If you are booking your jump online we will hold your credit card number to confirm your booking, however, you pay for your skydive once you have landed so you can pay however you wish
TIMING & TRANSPORT
Where are you located?
We are very easy to find as we are located at Taupo Airport. A map and detailed directions can be found by clicking on the map on the bottom right hand corner of the home page.
How long will it take?
You need to allow 2 ½ to 3 hours from the time you arrive at the drop zone to complete your skydive. The time we give you is your booking time and not the time you actually board the plane. We always aim to have customers on the plane as soon as possible, however sometimes we are delayed by factors out of control e.g. weather changes, restrictions with other aircraft in the area etc.
Do you have a pick up service?
Yes, we have a courtesy LIMO pick up and drop off service from your accommodation in Taupo.
What time do we have to be at the drop zone?
Please call 30 minutes before your booking time to confirm we are running on schedule with regards to weather holds etc. If everything is good then please arrive at your booking time and allow 2 ½ hours to complete your whole skydive experience.!
Im not sure what height I want to jump from –
Don’t worry, we go through all options with you when you arrive at the drop zone. We will explain the differences in the heights and will also show you an example of the different types of DVD that you can purchase. After you have had all the information you can decide which options you would like to take.
Can I take my camera in the plane with me?
For safety reasons you are unable to take anything in the plane with you. Cameras can easily be dropped in freefall and could possibly land on a car travelling down the highway or another passenger already under canopy.
Can I go in the plane if I’m not jumping?
Again for safety reasons the answer is no. Everyone in the plane has to have a parachute – and that includes the pilot. We have a great area on the ground where you can spectate.
Should I eat before I jump?
Just eat normally! Skydiving shouldn’t make you feel sick.
Can we all jump at the same time?
We can jump up to 7 of you at a time, depending on how many of you purchase the Freefall DVD option as your cameramen take up seats too! Wherever possible we try to keep you with your friends and family – we can discuss this with your further when you arrive for your jump.
How much can I see?
LOTS – especially if you jump from 15,000 feet as on a clear day you can see both sides of the North Island from Napier through to Mount Taranaki. Even from 12,000 feet the views are spectacular with breath taking views of the Tongariro National Park (including Mount Doom from Lord of the Rings) and the Great Lake Taupo which is larger than Singapore!!! – You just need to keep your eyes open!
Is it cold?
In Winter time its definitely a little ‘fresh’ so we recommend wearing lots of layers. We provide you with gloves but if you have your own you are welcome to wear them. You don’t tend to notice the cold too much as you have other things to think about but you do need to dress according to the conditions.
What does Freefall feel like?
You would expect to feel like you are falling but you don’t!!!! You have no depth perception over 5,000 feet so all the time you are in freefall you just feel like you are floating on a big cushion of air! That’s why going higher is no scarier its just more fun!
How long is the freefall?
That depends on what height you jump from –
12,000 feet – (3,650 metres) – 45 seconds
What about the landing? Will it hurt?
Not at all it’s a very soft landing. Our parachutes are designed for tandems and so are very easy to steer and slow down ready for landing. Depending on the conditions you may slide into land on your bottom or you may land standing up. If you have knee of leg injuries there should be no issue – just make sure you tell your instructor and they can adjust your landing accordingly.
What happens if I decide not to jump?
Don’t worry – you will jump!!! It is very rare that people don’t. If you decide whilst still on the ground that you don’t wish to skydive then that’s fine. If you are in the plane then there will be no refund – Im sorry (so what a good reason to jump!)
Can we both be filmed at the same time?
Unfortunately not! Its impossible for our cameramen to film anyone other than you in Freefall. You jump out at 10 second intervals travelling at over 200 km/ph!
HEALTH & SAFETY
Has anyone been hurt? Has anyone died?
No one has died! Skydive Taupo has an excellent safety record. We have an experienced team who’s mission is to make your experience with us as safe and memorable as possible. We use the latest parachute equipment which is well maintained and are members of the NZPIA regulatory body