Terms & Conditions
Terms & Conditions for Bookings Online or Via Telephone
These are the terms and conditions upon which we, Skydive Taupo Limited, accept bookings or sales online or via telephone from you, the customer. It is important that you read them and understand them before making your booking or purchase.
Skydive Cancellation Policy
A booking online or via telephone creates a legally binding agreement between you and us. You may cancel your booking, for any reason, at any time by giving us 24 hours notice of cancellation. Online bookings are confirmed with a credit card and you will be charged in full for your booking if the 24 hour cancellation policy has not been adhered to. If the weather conditions are not suitable for skydiving then we will offer you alternative times and days. If these times or days do not suit you then you will not be charged.
Gift vouchers are valid for 6 months from the date of purchase. They are not refundable but are transferable and upgradeable. There is a strict 100kg/ 220lb weight restriction. The voucher must be presented on arrival for your skydive. If the full monetary value of gift voucher is not used then no cash difference will be refunded. Please remember that skydiving is a weather dependent activity.
Gift cards are non-refundable but are transferable and upgradeable. They are valid for 1 year from date of purchase. Gift cards are redeemable at Skydive Taupo OR at Skydive Auckland. There is a strict 100kg / 220lb weight restriction. The gift card must be presented on arrival for your skydive. If the full monetary value of gift card is not used then no cash difference will be refunded. Please remember that skydiving is a weather dependent activity.
Pricing and GST
All prices are in New Zealand Dollars and include the 15% GST (Goods and Service Tax). We are unable to accept payment in any other currency. Your credit card issuer may apply charges for currency conversion. These charges are applied by your card issuer, and we accept no responsibility for these. We reserve the right to change our prices at any time. The prices are only guaranteed once paid for in full by you. We will not change the price of a Skydive for a booking you have already made without prior notification, and this would only happen in the unlikely event that a typing error has occurred and the price has been displayed incorrectly. In this instance, we reserve the right to cancel your booking and offer a new booking at the correct price.
We accept Visa and MasterCard. To pay by Credit Card select the card type and fill in your card details; card number, expiry date and card holders full name. By giving us your Credit Card details you agree for us to charge the full payment to your credit card.
Shopping with us online is safe. Your credit card details do not get processed or transmitted through or via our website; all transactions are processed through a secure payment service provider.
Your credit card details are not held by us and cannot be accessed by our staff. Credit card issuers usually cover their customers against fraud for online transactions. Check with your card issuer for details.
Merchandise purchased online or by telephone can be delivered within New Zealand at a cost of $10 and overseas at a cost of $20. Your merchandise will be dispatched within 2 working days of your order. We aim to get your goods to you within 7 working days of receiving your order within New Zealand and 14 days for overseas orders. However, we cannot be responsible for the New Zealand or International Postal Services. Gift vouchers can be emailed to you at no cost, otherwise they may be posted at a charge of $2 within NZ and $5 worldwide.
If you are dissatisfied with your merchandise for any reason we will be happy to give you a full refund if you return the goods to us undamaged within 14 days. Please notify us by email the reason why you are dissatisfied with the goods, before you return them. Goods returned without prior notification will not be accepted.
Liability Disclaimer and Waiver
Skydiving is inherently dangerous and involves an element of risk. Parachute equipment, even when assembled, packed and operated correctly, can malfunction and accidents can happen which may result in injury, death or property damage. We take your safety seriously, however you will be asked to sign a waiver of liability and acknowledgement that you jump at your own risk before completing your skydive. It is also important to note that under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured. New Zealand’s accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recommend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking a tandem Skydive.
New Zealand Applicable Law
These Terms and Conditions and any booking or order made under them are deemed to be made in New Zealand and are subject to the laws of New Zealand, and no other country.